Legal Information
Last Updated: January 2025
Privacy Policy
Introduction
House Of Crests ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our genealogical research and family history services.
Information We Collect
Personal Information
- Name and email address when you create an account
- Payment information processed securely through Stripe
- Family names and genealogical data you provide for research
Automatically Collected Information
- Browser type and version
- Device information and IP address
- Usage data and analytics through cookies
- Facebook Pixel data for advertising purposes
How We Use Your Information
- To provide and maintain our genealogical research services
- To process your subscription and payments
- To generate personalized family history reports
- To communicate with you about your account and services
- To improve our services and user experience
- To send marketing communications (with your consent)
- To comply with legal obligations
Data Sharing and Third Parties
We may share your information with:
- Payment Processors: Stripe for secure payment processing
- Analytics Providers: Facebook Pixel for advertising analytics
- Service Providers: Third-party services that help us operate our platform
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
- Withdraw consent at any time
Contact
For privacy questions: email@houseofcrests.co
Terms of Service
Agreement to Terms
By accessing or using House Of Crests, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
Subscription and Payment
- Premium access costs $19.99 per month
- Subscriptions automatically renew monthly
- You may cancel at any time through your account settings
- No refunds for partial months
Accuracy of Information
Important Disclaimer: While we strive to provide accurate genealogical information, we cannot guarantee the complete accuracy of historical data, research findings, or AI-generated content. Information is provided for entertainment and educational purposes. Users should verify important findings through independent research.
Limitation of Liability
House Of Crests shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount you paid for our services in the past 12 months.
Contact
For questions: email@houseofcrests.co
Refund Policy
Overview
At House Of Crests, we strive to provide exceptional genealogical services. This Refund Policy outlines the terms and conditions for refunds on our premium subscription services.
Subscription
When you subscribe to House Of Crests:
- You get immediate access to all premium features
- You may cancel at any time with no questions asked
- Cancellation takes effect immediately and no further charges will be made
Monthly Subscriptions
- Subscriptions are billed monthly and renew automatically
- You may cancel your subscription at any time
- Cancellation takes effect at the end of your current billing cycle
- No refunds are provided for partial months of service
How to Request a Refund
If you believe you qualify for a refund under our policy, contact our support team at email@houseofcrests.co with your account email and transaction details.
Cancellation
To cancel your subscription, log into your account settings, navigate to subscription management, and click "Cancel Subscription."
Contact
For refund questions: email@houseofcrests.co
How to Cancel Your Subscription
Easy Cancellation Process
Canceling your House Of Crests subscription is simple and can be done in just a few clicks. We believe in making the process as straightforward as possible.
Step-by-Step Instructions
- Click the Settings icon (⚙️) in the top right corner of any page
- You'll be taken to the Manage Subscription page
- Click the "Cancel Subscription" button
- Confirm your cancellation
- That's it! Your subscription will be canceled immediately
What Happens After Cancellation
- Your premium access ends immediately
- No further charges will be made to your account
- You can resubscribe at any time to regain access
- All your family research data remains saved in your account
Need Help?
If you have any questions or need assistance with canceling your subscription, please contact our support team at email@houseofcrests.co and we'll be happy to help.